Refund Policy - Mengwei Tech

Last Updated: January 8, 2026
Effective Date: January 8, 2026

            Our Commitment: We are committed to your satisfaction. All refund requests are handled in accordance with Paddle's refund policy as our payment processor and Merchant of Record.
        

1. 14-Day Cancellation Right

As a consumer, you have the right to cancel your purchase within 14 days from the date of purchase without giving any reason.

Important Exception for Digital Content:

Our products are digital software that are immediately available for download after purchase. By downloading or otherwise acquiring the product, you consent to immediate performance and acknowledge that you lose your right of cancellation once the download has begun.

2. Refund Policy

All payments and refunds are processed by Paddle, the Merchant of Record for all transactions. Paddle handles all refund requests according to their standard refund policy.

Paddle as Merchant of Record:

• Paddle processes all payments and refunds
• All refund decisions are made by Paddle
• Refunds are processed according to Paddle's consumer terms

3. Requesting a Refund

3.1 How to Request

To request a refund, you have two options:

Option 1: Contact Us Directly

Email us at mengweitech.official@gmail.com with:

Your order number or transaction ID
The email address used for purchase
Brief description of your refund request

Option 2: Contact Paddle

Contact Paddle directly through their support channels at paddle.net

3.2 Processing Time

Once a refund is approved:

Refunds are typically processed within 5-10 business days
The time for funds to appear in your account depends on your payment provider
You'll receive confirmation once the refund has been processed

4. Important Information

Refund Window: You have 14 days from the date of purchase to exercise your cancellation right, except for digital content that has been downloaded or accessed.

Payment Processor: Paddle is the Merchant of Record for all transactions. Paddle handles all payment processing, refunds, and related inquiries.

Product Type: Our products are digital software delivered electronically and are available for immediate download after purchase.

Product Issues: If you experience technical issues with the product, please contact our support team at mengweitech.official@gmail.com. We are committed to helping resolve any problems you encounter.

5. Contact Information

For refund requests or questions:

Company: Shenzhen Mengwei Technology Co., Ltd.
Email: mengweitech.official@gmail.com
Payment Support: Contact Paddle at paddle.net

Note: This Refund Policy should be read together with our Terms of Service and Privacy Policy.

Back to Home